Privacy Policy

Last updated: September 29, 2026

This policy explains how No Excuses Pool Service & Repair LLC ("No Excuses," "we," "us") collects and uses information when you visit noexcusespool.com or contact us. We are a pool service company based in Riverside, California.

Information You Give Us

When you request a quote or contact us, we collect what you enter: your name, email address, phone number, zip code, the service you are interested in, and any notes or promo code. If you call or text us, we keep your phone number and the details of your request.

We use this information to respond to you, prepare quotes, schedule and provide service, send invoices, and follow up about your pool.

Cookies and Tracking Tools

This site uses cookies and similar technologies. Some are set by us and some are set by the tools below:

• Google Tag Manager loads and manages the other tracking tools on this site.
• Google Analytics measures how visitors use the site, such as pages viewed and time on site.
• Google Ads measures which ads lead to calls and quote requests, and may be used to show you our ads on Google and partner sites.
• Meta Pixel measures visits from Facebook and Instagram and may be used to show you our ads on those platforms.
• Microsoft Clarity records how visitors interact with pages, such as clicks, scrolling, and mouse movement, so we can improve the site.

We also save a first-party cookie for up to 90 days that stores how you found us: ad click identifiers (such as gclid, gbraid, wbraid, and fbclid), campaign tags (utm parameters), the first page you visited, and the site that referred you. If you submit a quote request, this information is sent with your request so we know which ads and pages work.

How We Use Your Information for Advertising

We may use the contact information you give us, such as your email address and phone number, for advertising. This includes:

• Sending it to Google and Meta when you submit a form, so they can match your request to an ad you clicked and tell us which ads work.
• Uploading customer lists to Google (Customer Match) and Meta (Custom Audiences) to measure our ads, to show ads to people like our customers, or to avoid showing ads to existing customers.

Before contact information is matched, it is hashed (converted into a coded format). Google and Meta use it according to their own policies.

Who We Share Information With

We do not sell your information for money. We share it only with service providers that help us run the business, including our form provider (Formspree), our scheduling and billing software, and the advertising and analytics providers listed above. We may also share information if required by law.

How to Opt Out

• Contact us using the details below to ask that we stop using your information for advertising, remove you from customer lists we upload, or delete or correct your information. We will respond within 30 days.
• Cookies: you can block or delete cookies in your browser settings. Some parts of the site may not work as expected.
• Google: manage ad personalization at myadcenter.google.com and opt out of Google Analytics with the Google Analytics opt-out add-on.
• Meta: manage ad preferences in your Facebook or Instagram settings under Ad Preferences.

California Residents

If you live in California, you can ask what personal information we have about you, ask us to delete or correct it, and ask us not to share it for cross-context behavioral advertising. Contact us using the details below to make a request. We will not treat you differently for making a request.

Data Retention and Security

We keep customer and quote information as long as needed to provide service, keep business and tax records, and meet legal requirements. We use reasonable measures to protect it, but no website or system is completely secure.

Children

This site is not directed to children under 16, and we do not knowingly collect their information.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

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